Broken hard drive, hacked or slow computer?
Get professional data recovery, virus removal, and desktop & laptop repair at our Parkville shop or remote computer repair anywhere in the US.
Data Recovery, Virus Removal & Computer Repair Services
You want your computer to just work. No drama. No surprises. Here's what we handle — and handle well.
Malware & Virus Removal
Ransomware, worms, trojans, spyware, adware and infected files. We eliminate the threat, secure your system, and restore your peace of mind fast.
Ransomware & virus removalHard Drive & Data Recovery
Deleted files, a failing drive, or won’t boot? We recover documents, photos and files from hard drives, SSDs and USB drives at our Parkville shop.
Data recovery in Baltimore CountyRemote Computer Repair
Infections, Windows errors, crashes, software issues — fixed remotely, anywhere in the US. You can watch every step live online.
Remote computer repairDesktop & Laptop Repair
Won’t power on, overheating or broken screen? We diagnose the problem and fix it at our Parkville shop with a quote first.
Laptop & desktop repair in ParkvilleBackups & System Cloning
Automated backup plus complete system imaging. Never lose a file again even if your hard drive fails or dies completely.
Backup & system cloningPerformance & Speed Tune-up
Bloated, sluggish, freezing? We strip the junk, harden your security, and give you a ‘new PC’ feel without touching your data.
Fix a slow computerChoose your path to expert computer repair
Pick whichever works best for you — both get the same 17+ years of hands-on experience.
Anywhere in the US
Remote Repair
We connect securely to your PC or Mac at your scheduled time. You watch every step live. Start with a free call, and we'll schedule your session.
Parkville, MD
Local Drop-Off
Bring your computer to our Parkville shop by appointment. Best for hardware issues, physical damage & clients who prefer in-person service.
We help people just like you.
We help people like you. Not just corporations — real people facing real computer problems, in Baltimore County and across the country.
Family memories at risk
"My family photos are on a drive that stopped working." We recover them at a fair and affordable price.
Ransomware & hacked systems
"Our computers got hacked and we can't open anything." We stop the bleed, repair your systems, and get you back open.
Home-based workers
"My laptop is my office and I can't afford downtime." Request a remote repair session and get back to work faster than ever.
Security Cleaning + Full Backup
Most people think copying files to a USB stick is a real backup — it isn't. One power surge, one ransomware hit, or one failed drive and you're starting from zero. Our Total Protection service fixes that in one visit.
- Deep Security Cleaning — Complete removal of viruses, malware, adware, and junk before we backup.
- Full System Backup — Every app, setting, and file saved. Restore everything if disaster strikes.
- Bootable USB Recovery Drive — Plug in and follow simple instructions to restore your entire system fast.
- Remote Restore Assistance Included — Free remote support for your first image restore, no extra charge.
- No Subscription Traps — One-time price, no recurring costs.
✓ Flat-rate pricing — call for your quote. No hidden fees.
"John cloned my entire system and gave me a USB. Three months later my hard drive died. I was back up in about an hour. Worth every penny."
— Peter W., Baltimore"Awesome professional service! Resolved my BSoD and saved all my data. Highly recommended."
— Karen H., Towson"Blue screens of death and major registry issues. John cleaned it up, saved all my data and had it back to me quick."
— Scott B., ParkvilleHow Computer Repair Works: Remote Session or Parkville Drop-Off
Here's exactly what happens, step by step. No surprises. Whichever path you choose, here's the full experience from start to finish.
Local Drop-Off
Parkville, MD — by appointment
Call or request a callback
Tell us what's going on and we'll give you a no-obligation quote and also set a drop-off time.
Bring your device in
Drop it off at our Parkville shop at your scheduled appointment time. We'll take a look and diagnose the issue or problem.
Approve the price
Before any work begins, you'll approve the exact cost. No surprise charges when you pick it up.
We do the work
Most repairs are turned around quickly. We'll call you the moment it's ready and schedule a pick-up time.
Pick it up, good as new
We'll walk you through what was fixed and how to avoid issues in the future.
Remote Repair
Anywhere in the US — by scheduled appointment
Call for a free assessment
Call for a no-obligation assessment and agree on a time that works for you.
Secure your session slot
Pay for your session online or request an invoice. Receive a simple link to begin your secure remote session.
We connect — you watch everything live
At your scheduled time, we connect securely. Every click, every fix is visible on your screen the whole time.
We fix the issue
Most sessions take under an hour. If it turns out to need physical work, we'll tell you upfront.
Session ends, access removed
The remote connection is closed the moment we're done. You get a quick summary of what was fixed.
What Baltimore County customers say about us
Real feedback from real people. See more on Google.
I've been bringing all my computer needs to John for over a decade. He is fast, friendly, reliable, and his rates are more than reasonable.
John was extremely helpful. His customer service was superb. He cleaned our computer, restored all of our files and solved an issue that no one else could solve.
I've been to John for repairs twice and am about to go a third time. He's always been very polite, fast on the turnaround, and his prices are very fair.
No fine-print surprises. Ever.
Some shops hide fees. We hide nothing.
No "hidden fee" bait & switch
We give upfront quotes that you approve before any work begins. You'll never get a surprise invoice at the end.
Low overhead = honest pricing
Minimal operation costs means we don't need to overcharge. We pass those savings directly to you.
Ship your device if preferred
Mail-in from anywhere. Local drop-off by appointment in Parkville. Or remote support from your couch.
Your data privacy is protected
Strict confidentiality and privacy policies with every signed service agreement. Your sensitive data is protected and secured.
Serving Parkville & Baltimore County, with remote support nationwide
Our shop is at 8106 Harford Road, Suite B in Parkville, MD. Visits are by appointment. We serve Parkville, Towson, Perry Hall, White Marsh, Essex, Dundalk, Rosedale and the rest of Baltimore County and Baltimore City. Remote support and remote repairs are available anywhere in the US.